I. PRELIMINARY PROVISIONS

1.1. Definitions

For the purposes of these Terms of Use, the following shall apply:

PROVIDER: arOS Soluções e Tecnologia LTDA, Tax ID: 59.343.767/0001-66, a Brazilian company.

WEBSITE: The site https://aros.com.br and its subdomains;

APPLICATION: Platform, tool or system offered by the PROVIDER, including but not limited to the ArOS system and related services;

USER: Individual or legal entity who has registered on the WEBSITE or purchased products and services;

FREE COURSE: Educational product modality;

MENTORING: Personalized guidance service;

RECURRING SUBSCRIPTION: Contracting modality with periodic payments.

ANNUAL PLAN: Contracting modality in which the USER commits to purchasing 12 months of service, with payment options available in annual or monthly installments.

MONTHLY SUBSCRIPTION: Contracting modality with monthly renewal and payment, without loyalty commitment.

1.2. Document Hierarchy

These Terms of Use constitute the main document governing the relationship between PROVIDER and USER, prevailing over any other agreements, specific contracts or policies in case of conflict. The Privacy Policy and specific contracts for products or services are considered complementary to these Terms.

1.3. Acceptance of Terms

By accessing the WEBSITE and/or purchasing any product or service, and/or registering to access the APPLICATION, the USER declares to be aware of and agrees unreservedly with the entire content of these Terms of Use and the Privacy Policy.

1.4. Compliance with Local Laws

The USER agrees to comply with all applicable local laws and regulations in their jurisdiction when using our services. The PROVIDER operates from Brazil and complies with applicable international laws for online services.

II. OWNERSHIP AND OPERATION

2.1. PROVIDER Identification

The WEBSITE and all its content are the exclusive property of ArOS Soluções e Tecnologia LTDA, headquartered at Alameda Rio Negro 503, Sala 2020/1138 - CEP 06454-000 - Alphaville, Barueri SP.

2.2. WEBSITE Ownership

All rights relating to the WEBSITE are reserved to the PROVIDER, including, but not limited to, texts, images, audio, videos and any other content.

2.3. Changes to Terms of Use

The PROVIDER may change these Terms of Use at any time. We will notify users of material changes via email or through the APPLICATION. Continued use of our services after changes constitutes acceptance of the new terms.

2.4. Updates and Improvements

The PROVIDER reserves the right to update, modify, replace or discontinue, temporarily or permanently, any part of the WEBSITE or APPLICATION, at any time, for purposes of improvement, technical adequacy, error correction or to maintain the relevance and quality of services and content offered.

a) The USER acknowledges that any modifications may imply changes in layout, features or content;

b) We will make reasonable efforts to notify users of significant changes when possible;

c) The PROVIDER does not guarantee that previous versions or discontinued features will be maintained or restored in the future.

III. ACCOUNT AND ACCESS

3.1. Registration and Responsibilities

The USER is responsible for the truthfulness of information provided during registration and for keeping their data updated. The USER must be at least 16 years old to use our services.

3.2. Device Limitation

Each USER account allows only one device logged in simultaneously. Attempts at simultaneous access on multiple devices may result in temporary or permanent account blocking.

3.3. Service Availability

The PROVIDER aims to maintain high service availability but does not guarantee minimum uptime. The APPLICATION may experience temporary unavailability due to technical issues, maintenance or any other factors.

3.4. Access Credentials

The USER is solely responsible for the security of their access credentials. Sharing passwords or credentials with third parties is prohibited and may result in account termination.

3.5. Credits and Validity

Credits or benefits associated with the USER's account expire at the end of each billing period and are not transferred to the subsequent period unless otherwise specified.

3.6. "Lifetime" Plans

a) When offered, "lifetime" plans provide access for the duration the WEBSITE or APPLICATION remains in operation by the PROVIDER;

b) The PROVIDER does not guarantee perpetual operation and may discontinue services with reasonable notice when possible;

c) In case of service termination, the PROVIDER will make reasonable efforts to provide data export options where technically feasible.

3.7. Differentiated Plans for New Customers

Special introductory offers may be restricted to new customers only. Existing customers may not be eligible for these promotional rates.

IV. FAIR USE POLICY

4.1. Definition and Coverage

Every account is subject to the Fair Use Policy, regardless of its modality (free or paid, including "unlimited" accounts).

4.2. Excessive Use

Use that significantly exceeds normal usage patterns may be considered abusive and subject to restrictions.

4.3. Prohibited Practices

The following are expressly prohibited:

a) Automation via unauthorized bots, scripts or similar technologies;
b) Resale or unauthorized sharing of access;
c) Creation of multiple accounts to circumvent limitations;
d) Reverse engineering of the APPLICATION;
e) Use for training competing AI models;
f) Systematic data scraping or harvesting;
g) Unauthorized commercialization of outputs;
h) Any use that compromises system stability or violates applicable laws.

4.4. Monitoring and Compliance

The PROVIDER reserves the right to monitor APPLICATION usage to ensure compliance with this policy and applicable laws.

V. PAYMENTS AND REFUNDS

5.1. Payment Methods

Payments are processed through secure third-party payment providers including Stripe and other trusted payment processors. All payment processing is subject to the terms and conditions of the respective payment provider.

5.2. Refund Policy

We offer a 30-day money-back guarantee for all paid services. To request a refund, contact our support team within 30 days of purchase.

5.3. Withdrawal Period

The USER has 30 days from the date of purchase to request a full refund. After this period, refunds may be provided at the PROVIDER's discretion.

5.4. Payment Processing

Payment-related issues should be addressed with our support team, who will coordinate with payment providers as necessary.

5.5. Annual Plans

5.5.1. Annual Plan Terms:

a) Annual plans are offered at a discounted price in exchange for a 12-month commitment;

b) In certain countries and situations, annual plans may be paid in installments, which may incur additional fees;

c) Users may cancel auto-renewal at any time to prevent charges for subsequent periods and can cancel online using a method that is as easy as the method used to sign up;

d) No refunds are provided for unused portions of prepaid annual plans after the applicable guarantee/withdrawal period, and access continues until the end of the paid term, except where required by law.

5.6. Automatic Renewal

Subscriptions automatically renew at the end of each billing period. Users may disable auto-renewal at any time through their account settings. Notification of upcoming renewals will be sent via email.

5.7. Price Changes

The PROVIDER reserves the right to modify subscription prices at any time to account for operational costs, inflation, market conditions, and other business factors. Users will be notified of any price changes via email at least 30 days prior to the new pricing taking effect. Price changes will apply to renewal periods following the notification date. Current subscribers will maintain their existing pricing through the end of their current billing cycle. No subscription plan guarantees locked-in pricing for its entire duration unless explicitly stated as part of a specific promotional offer. By continuing to use the service after receiving notice of a price change, the USER agrees to the new pricing terms.

VI. INTELLECTUAL PROPERTY

6.1. PROVIDER Rights

All WEBSITE and APPLICATION content is protected by copyright and intellectual property rights under applicable international treaties and national laws.

6.2. USER Rights

The USER retains all rights to content they create using the APPLICATION, granting the PROVIDER only the necessary licenses to provide the services.

6.3. Usage Restrictions

Unauthorized reproduction, distribution or modification of PROVIDER content is prohibited and may result in legal action.

6.4. User-Generated Content

The USER is responsible for ensuring their content complies with applicable laws and does not infringe third-party rights.

6.5. DMCA Compliance

We respond to valid notices of copyright infringement under the Digital Millennium Copyright Act (DMCA) and similar laws in other jurisdictions. To report infringement, contact hello@aros.com.br.

VII. LIABILITY LIMITATIONS

7.1. Service Availability

The PROVIDER is not liable for service interruptions, technical failures or unavailability except as required by applicable law.

7.2. AI-Generated Content

Content generated by AI tools is provided "as-is" without warranties of accuracy, completeness or fitness for any particular purpose. Users must independently verify all AI-generated content.

7.3. Third-Party Platforms

The PROVIDER is not responsible for USER compliance with third-party platform policies.

7.4. Limitation of Damages

To the maximum extent permitted by applicable law, the PROVIDER's total liability shall not exceed the amount paid by the USER in the twelve months preceding the claim.

7.5. No Guarantee of Results

The PROVIDER makes no guarantees regarding specific outcomes or results from using our services.

7.6. Consequential Damages

The PROVIDER shall not be liable for indirect, special, incidental or consequential damages, including lost profits or data, except where prohibited by applicable law.

VIII. CANCELLATION AND SUSPENSION

8.1. Cancellation by PROVIDER

The PROVIDER may suspend or terminate accounts that violate these Terms or applicable laws, with notice when required by law.

8.2. Cancellation by USER

8.2.1. Users may cancel their subscription at any time through account settings or by contacting support.

8.2.2. For monthly subscriptions, cancellation takes effect at the end of the current billing period.

8.2.3. For annual plans, users may cancel at any time and receive a pro-rated refund as specified in Section 5.5.

8.3. Effect of Cancellation

Upon cancellation, users will retain access until the end of their paid period. The PROVIDER will provide data export options where technically feasible.

8.4. Automatic Renewal

Subscriptions auto-renew unless cancelled. Users will receive email notification before renewal and can manage renewal settings in their account.

IX. DATA PROTECTION

9.1. Privacy Compliance

We comply with applicable data protection laws including GDPR (for European users), CCPA (for California residents), and other applicable privacy regulations. See our Privacy Policy for details.

9.2. Data Processing

We process personal data only as necessary to provide our services and as described in our Privacy Policy.

9.3. User Rights

Users have rights regarding their personal data as provided by applicable law, including access, correction, deletion, and portability rights.

X. EXPORT CONTROLS AND SANCTIONS

10.1. Export Compliance

Users agree to comply with all applicable export and import laws and regulations.

10.2. Sanctions

Users represent that they are not located in a comprehensively sanctioned country or on any prohibited party list maintained by the United States, European Union, or other applicable jurisdiction.

XI. ACCESSIBILITY

We strive to make our services accessible to all users and aim to meet WCAG 2.1 AA standards. For accessibility support, contact hello@aros.com.br.

XII. DISPUTE RESOLUTION

12.1. Governing Law

These Terms are governed by the laws of Brazil, without regard to conflict of law principles.

12.2. Jurisdiction

Any disputes shall be resolved in the courts of São Paulo, Brazil. Users consent to the jurisdiction of these courts.

12.3. Arbitration Option

Parties may mutually agree to resolve disputes through arbitration under internationally recognized rules.

XIII. GENERAL PROVISIONS

13.1. Communications

Official communications should be sent to hello@aros.com.br. Support response times are typically within 2-3 business days.

13.2. Severability

If any provision is found invalid, the remaining provisions shall continue in full force and effect.

13.3. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between the parties.

13.4. Language

These Terms may be translated into other languages. In case of conflict, the English version shall prevail.

13.5. Contact Information

• ArOS Soluções e Tecnologia LTDA

• Email: hello@aros.com.br

• Address: Alameda Rio Negro 503, Sala 2020/1138 - CEP 06454-000 - Alphaville, Barueri SP

Last Updated: September/24/2025